Privacy Policy

Last updated: December 2025

This Privacy Policy explains how 24/7 Wait and Load (a trading name of Direct Labour Exchange Ltd) collects, uses, stores, and protects your personal data when you use our website and services.

We are committed to ensuring that your privacy is protected and that we comply with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

• Trading name: 24/7 Wait and Load
• Legal entity: Direct Labour Exchange Ltd
• Data Controller: Direct Labour Exchange Ltd

If you have any questions about this Privacy Policy or how we handle your data, you can contact us using the details provided on our website.

We may collect and process the following types of personal information:

• Name
• Email address
• Phone number
• Address or location details (where relevant to a service request)
• Information you submit via contact forms or enquiries
• Technical data such as IP address, browser type, device information, and pages visited

We do not knowingly collect data from children under the age of 16.

We use your personal data for the following purposes:

• To respond to enquiries and provide our services
• To manage bookings, requests, or communications
• To improve our website and services
• To comply with legal or regulatory obligations
• To prevent fraud or misuse of our services

We will only use your data where we have a lawful basis to do so.

Under UK GDPR, we rely on one or more of the following lawful bases:

• Consent – where you have given clear consent
• Contract – where processing is necessary to perform a contract or take steps at your request
• Legal obligation – where required by law
• Legitimate interests – where necessary for our business operations and not overridden by your rights

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

We only retain your data for as long as necessary for the purposes set out in this policy, unless a longer retention period is required by law.

We do not sell, rent, or trade your personal data.

We may share your data with trusted third parties only where necessary, such as:

• IT and website service providers
• Professional advisers (e.g. accountants or legal advisers)
• Regulatory or law enforcement authorities where required by law

All third parties are required to respect the security of your data and to treat it in accordance with the law.

Our website may use cookies to improve user experience and analyse website traffic.

You can choose to accept or decline cookies through your browser settings. For more information, please see our Cookie Policy (if applicable).

You have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request erasure of your personal data ("right to be forgotten")
• Object to or restrict processing
• Request data portability
• Withdraw consent at any time (where consent is the lawful basis)

To exercise any of these rights, please contact us.

Our website may contain links to other websites. Once you leave our site, we are not responsible for the protection and privacy of any information you provide on third‑party sites.

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be shown at the top.

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Direct Labour Exchange Ltd
Trading as 24/7 Wait and Load

(Full contact details available on our website.)